Terms of Use & Privacy Policy

Last updated: November 10, 2026 · Applies to the Elevator 911 MCP Generator (the tech app, the office app, the printed charts, programs, sheets and guides it produces) and to every other tool on elevator911.com (together, the “Service”). The Service is operated by Elevator 911 (“we”, “us”, “our”).

USE AT YOUR OWN RISK. THE SERVICE AND EVERYTHING IT PRODUCES ARE PROVIDED “AS IS”. WE ARE NOT RESPONSIBLE FOR ANYTHING THAT RESULTS FROM THEIR USE. YOU ARE RESPONSIBLE FOR VERIFYING EVERYTHING BEFORE YOU RELY ON IT.

Terms of Use

1. Acceptance

By opening, signing in to, or using the Service, or by printing or relying on anything it produces, you agree to these Terms of Use, the Indemnity below and the Privacy Policy. If you do not agree, do not use the Service. If you use the Service for a company, you confirm that you are authorized to accept these terms for that company, and “you” includes the company and every person who uses the Service through your account.

2. What the Service is, and what it is not

The Service is a free drafting aid that helps maintenance companies organize unit information and produce maintenance control program documents, check charts, logs, route sheets, evacuation sheets and reference guides. It is not engineering, legal, safety, inspection or code-compliance advice, it is not a certified or approved program, and it does not replace training, licensed professionals, manufacturer instructions, the adopted codes and standards, or the requirements of the authority having jurisdiction. Nothing in the Service creates a professional, advisory, fiduciary or any other special relationship between you and us.

3. You are responsible for everything

You alone are responsible for: (a) the accuracy, completeness and currency of everything you enter, import, generate, print, sign or rely on; (b) independently verifying all content, including procedures, intervals, test categories, code references, equipment data, state directory records, safety and fire-service information, reminders, checklists and evacuation material, against the applicable code edition, the authority having jurisdiction and the manufacturer’s current documentation; (c) compliance with all laws, codes, standards, licensing, safety and employment requirements; (d) the training, qualification, supervision and safety of every person who works on or near any elevator, escalator or lift; (e) maintaining your own records, backups and copies; and (f) all decisions made and actions taken, or not taken, in connection with any unit.

Content in the Service may be incomplete, out of date, wrong for your jurisdiction or unit, or marked as draft. Test categories, intervals and requirements vary by code edition and jurisdiction. Items that are not from your own binders or the manufacturer are general reference only.

4. Safety and emergency material

Passenger evacuation, key security, lockout/tagout, firefighters’ service, car-top and pit work, and related material are dangerous. They may be performed only by trained and authorized personnel, under the rules of their employer, the building owner and the authority having jurisdiction. The evacuation sheet, the Guide for Emergency Personnel and all reminders are general reference only. Anyone who is not trained must not open elevator doors, enter a hoistway or attempt to free passengers; call the elevator company and 911.

5. Accounts and access

Office accounts are created with an email address and a one-time code. Office users may approve technician emails and assign routes. You are responsible for all activity under your account and your team’s accounts, for keeping your email accounts and devices secure, and for removing people who should no longer have access. We may limit, suspend or end any account at any time, for any reason, without notice.

6. Acceptable use

You will not: use the Service unlawfully or to endanger anyone; enter data you have no right to enter; attempt to break, probe, overload, scrape or reverse-engineer the Service or its security; access another company’s data; send malware or spam; or use the Service to compete with it or to resell it, without our written permission.

7. Your content and our content

You keep ownership of the information you enter (your content). You give us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit and display your content only as needed to run, secure and improve the Service and to provide it to you and your team. You confirm that you have the right to enter your content, including client names, contact details and addresses. The Service’s software, layouts, designs, text and templates belong to us or our licensors; you may print and use the documents you generate for your own internal business use, but you may not remove disclaimers or claim our materials as independently certified.

8. Third-party sources

The Service may show information from third parties, including state elevator directory records, manufacturer information, codes and standards, and email, hosting and database providers. We do not control or guarantee third-party information or services, and they may be wrong, incomplete or unavailable. Verify state records before relying on them.

9. Free service; changes; availability

The Service is provided free of charge for now. We may change, add or remove features, introduce fees, set limits, or discontinue the Service (or any part) at any time without notice or liability. We do not promise that the Service will be available, error-free, secure, or that your content will never be lost. Keep your own backups.

10. Disclaimer of warranties

The service and all content, documents, charts, programs, sheets, guides, reminders and data are provided “as is” and “as available”, with all faults, without warranty of any kind, whether express, implied or statutory, including any warranty of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, code compliance, safety, or uninterrupted or error-free operation. We do not warrant that any document produced by the service meets any code, law, standard, inspection or insurance requirement.

11. Limitation of liability

To the fullest extent permitted by law, we and our owners, officers, employees, contractors, contributors, licensors and service providers are not liable for any injury, death, property damage, loss, penalty, fine, citation, failed inspection, shutdown, lost revenue, lost profit, lost data, business interruption, or any direct, indirect, incidental, special, consequential, exemplary or punitive damages of any kind, arising out of or related to the service or anything produced by it, however caused and under any theory of liability, even if advised of the possibility. If any liability is nevertheless found, it is limited to the greatest extent permitted by law and in no event exceeds one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limits, so some of this may not apply to you.

12. Release

You release us, and the persons listed in section 11, from all claims, demands, liabilities and causes of action of every kind, known or unknown, arising out of or related to your use of or reliance on the Service or anything it produces.

13. Termination

You may stop using the Service at any time. We may suspend or end your access at any time. Sections 3, 4, 7 (licenses to existing content and our ownership), 10, 11, 12, Indemnity, 14 and 15 survive termination.

14. Governing law and venue

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Florida, and you consent to their jurisdiction. The Service is intended for use in the United States only.

15. General

These terms, with the Indemnity and Privacy Policy, are the entire agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not assign these terms; we may. We may update these terms and the Privacy Policy by posting a new version here; using the Service after a change means you accept it. The date at the top shows the latest version.

Indemnity

You agree to defend, indemnify and hold harmless Elevator 911, its owners, members, officers, employees, contractors, contributors, licensors, hosting, database and email providers, and their respective successors and assigns (the “Indemnified Parties”) from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, injuries (including death), fines, penalties, judgments, settlements, costs and expenses (including reasonable attorneys’ fees, expert fees and court costs) of any kind, whether brought by you, your company, your employees, your clients, building owners, passengers, inspectors, insurers, government authorities or any other person, that arise out of or relate to: (a) your or your team’s use of, access to, or inability to use the Service; (b) any document, chart, program, sheet, guide, reminder, record or other output created, printed, posted, signed or relied on by you or anyone using your account; (c) any inaccuracy, omission, error or outdated information in the Service or in anything you enter, import or generate, or any failure to verify it; (d) any work, test, inspection, maintenance, repair, rescue, evacuation or other activity performed or not performed on any elevator, escalator, lift or building, whether or not guided by the Service; (e) any injury, death, property damage, entrapment, outage, code violation, failed inspection or regulatory action connected to any unit; (f) your content, including any claim that you had no right to enter it, or that it violates a law or the rights of another; (g) your breach of these terms; or (h) your violation of any law, code, standard or third-party right.

This indemnity applies even if the claim is alleged to be caused in whole or in part by the negligence of an Indemnified Party, to the fullest extent permitted by law. We may take over the defense of any claim at your expense, and you will cooperate with us. You may not settle any claim that affects an Indemnified Party without our written consent. This section survives termination and any end of your use of the Service.

Privacy Policy

What we collect

Account information: email addresses of office and technician users, their role, assigned routes, and when they last signed in. Sign-in codes are stored only in scrambled (hashed) form and expire when replaced or used.
Company information: company name, phone, license number and logo that you provide.
Unit and client information you enter or import: serial / license numbers, building names, addresses, client contact names, phone numbers and email addresses, equipment details, route names, notes and technician submissions.
Records you create: yearly check-chart marks, dates, initials, logs, test results, field notes and program settings for each unit.
Technical information: basic request information such as IP address and browser type, used to run and protect the Service (for example, limiting repeated sign-in attempts) and for server logs.
Messages you send us through the contact form on elevator911.com.

You are responsible for making sure you may share your clients’ and technicians’ information with us. Enter only what you need.

How we use it

To provide, secure, support and improve the Service: signing you in, sending sign-in codes and submission alerts by email, showing your team’s units and records, building and printing your documents, looking up state directory records, preventing misuse, and responding to you. We do not sell your information and we do not use it for third-party advertising.

Who handles it

We use service providers to run the Service. They process data only to provide their service to us: Vercel (hosting), Neon (database), Resend (email delivery) and, for state record lookups, a database service that receives the serial number you look up. They have their own privacy practices. We may also disclose information if required by law or to protect rights, safety or the Service, or in connection with a sale or transfer of the Service.

Who can see your data

Your office users see your company’s units, clients, records and team. Technicians see only what the office’s route assignments allow. Other companies cannot see your data through the Service. We may access data where needed to operate, secure or support the Service.

Cookies and browser storage

We do not use advertising or tracking cookies. The Service stores a sign-in token and cached copies of your work (such as your saved reports and settings) in your browser’s local storage so it works smoothly. Clearing your browser data removes those local copies, but not what is saved to your account.

Retention and deletion

We keep your information while your account is active and as long as needed to operate the Service, then for a reasonable period afterward, unless the law requires otherwise. To ask us to delete your account or data, use the contact form and tell us which account. Backups may keep copies for a limited time. Because the Service is free and provided as is, we may delete inactive accounts and data at any time. Keep your own backups; the Service can download a copy of your company’s data.

Security

We use reasonable measures such as encrypted connections and access controls, but no system is completely secure and we cannot guarantee the security of your information. Sign-in is by emailed one-time code, so protect your email account and devices. You use the Service at your own risk.

Children

The Service is for businesses and is not directed to children under 18. Do not use it if you are under 18.

United States only

The Service is intended for use in the United States. By using it, you agree your information may be processed and stored in the United States.

Changes

We may update this policy by posting a new version here. The date at the top shows when it last changed.

Contact

Questions, requests to delete data, or notices: use the contact form on elevator911.com.